The opening and closing part of the gate valve is the gate, and the movement direction of the gate is perpendicular to the direction of the fluid. The gate valve can only be fully opened and fully closed, and cannot be adjusted or throttled. The gate has two sealing surfaces. The two sealing surfaces of the more commonly used mode gate valve form a wedge shape. The wedge angle varies with the valve parameters, usually 5°, and 2°52′ when the medium temperature is not high. The gate of the wedge gate valve can be made into a whole, called a rigid gate; it can also be made into a gate that can produce a small amount of deformation to improve its craftsmanship and make up for the deviation of the sealing surface angle during processing. The plate is called an elastic gate. When the gate valve is closed, the sealing surface can be sealed only by the medium pressure, that is, relying on the medium pressure to press the sealing surface of the gate to the valve seat on the other side to ensure the sealing of the sealing surface, which is self-sealing. Most gate valves are forcibly sealed, that is, when the valve is closed, the gate must be forced against the valve seat by external force to ensure the tightness of the sealing surface. The gate of the gate valve moves linearly with the valve stem, which is called a lift-rod gate valve, also known as a rising-rod gate valve. Usually, there are trapezoidal threads on the lift rod. Through the nut at the top of the valve and the guide groove on the valve body, the rotary motion is changed into a linear motion, that is, the operating torque is changed into an operating thrust. When the valve is opened, when the lift height of the gate is equal to 1:1 times the diameter of the valve, the fluid channel is unobstructed, but this position cannot be monitored during operation. In actual use, the apex of the valve stem is used as a sign, that is, the position where it cannot be opened, as its fully open position. In order to take into account the locking phenomenon caused by temperature changes, it is usually opened to the top position, and then back to 1/2-1 turn, as the position of the fully open valve. Therefore, the fully open position of the valve is determined according to the position of the gate, that is, the stroke. For some gate valves, the stem nut is set on the gate, and the rotation of the handwheel drives the valve stem to rotate, which makes the gate lift. This kind of valve is called a rotating stem gate valve, or a dark stem gate valve.

Ball valve and plug valve are the same type of valve, only its closing part is a sphere, and the sphere rotates around the center line of the valve body to achieve opening and closing.

Ball valves are mainly used to cut off, distribute and change the flow direction of the medium in the pipeline. Ball valve is a new type of valve that is widely used.

Folding Advantages

1. The fluid resistance is small, and its resistance coefficient is equal to the pipe section of the same length.

2. Simple structure, small size and light weight.

3. Tight and reliable, the sealing surface material of the ball valve is widely used in plastic, which has good sealing performance, and has also been widely used in vacuum systems.

4. Easy to operate, open and close quickly, just rotate 90° from fully open to fully closed, which is convenient for long-distance control.

5. The maintenance is convenient, the structure of the ball valve is simple, the sealing ring is generally movable, and the disassembly and replacement are more convenient.

6. When fully open or fully closed, the sealing surfaces of the ball and the valve seat are isolated from the medium, and the sealing surface of the valve will not be eroded when the medium passes through.

7. Wide range of applications, diameters ranging from small to several millimeters, large to several meters, and can be applied from high vacuum to high pressure.

Ball valves have been widely used in petroleum, chemical, power generation, papermaking, atomic energy, aviation, rockets and other sectors, as well as people’s daily life.

Thanks to the support and love from all walks of life, Zhejiang Ruige Copper Industry Co., Ltd. has gone through an extraordinary entrepreneurial development process for nearly 25 years, and has won the recognition of the industry and the recognition of the society. This is due to the strong support of local governments at all levels and all sectors of society, the strong support of partners, and the perseverance and dedication of the company’s employees as well as the tireless pursuit and unremitting struggle for the cause.

Since its establishment, Zhejiang Ruige Copper Industry Co., Ltd. has experienced the baptism of reform and innovation along with the rapid economic development, and has continued to mature. The company’s industrial fields cover products covering valves, plumbing, sanitary ware, pipe fittings, and are widely used in water supply and drainage systems.

The company has always adhered to product research and development, production and sales. From grasping professionalism, creating reputation, and striving for the first place, through people-oriented, honest management, quality first, and technology development, the company has built the “Ringe” brand. The 21st century is knowledge. In the economic century, the company must give full play to the subjective initiative and innovative role of people in production. Combined with factors such as the overall development strategy of the enterprise, internal and external resource endowments, and the inheritance of corporate culture, the company must strengthen top-level design and formulate an original and attractive brand strategy ” The Company’s Strategic Development Plan” has infiltrated the strong sense of social responsibility of Regal people, and has been implemented and systematically promoted with the corporate development strategy. Infiltrate the brand strategy into all levels of the company’s operation and management. Enhance the company’s brand awareness and reputation, and enhance the company’s core competitiveness. Over the years of development, the company has repeatedly achieved good results and developed steadily, winning the trust of customers and the praise of the society. The company has gradually established a modern management system, formed a sound and reasonable organizational structure, has an excellent management team, strong capital support, a professional sales team, and a strong integrity cooperation system. Continue to shape the company’s profit protection mechanism. The company’s development has entered the fast lane, and various businesses are developing rapidly and prosperously.

I would like to take this opportunity to extend my heartfelt thanks and sincere greetings to government leaders, business friends, industry partners, and media comrades who have long cared about and supported the development of Zhejiang Ruige Copper Co., Ltd.

In the years to come, we will adhere to the core values ??of “people-oriented, integrity management, quality first, and technology development”, uphold the enterprise spirit of “unity, pragmatism, hard work, innovation”, and actively fulfill the Swiss government with a strong sense of social responsibility. The social responsibility of the people is to dedicate the high-quality products and the best services of the people to the society, create value, and create a brilliant tomorrow!

1. Company Profile
Zhejiang Ruige Copper Co., Ltd. was established in 1993 and is located on the coast of the East China Sea, the capital of valves in China, and the procurement base for plumbing valves – Yuhuan, Zhejiang. The company integrates research and development, production, sales and service. The products cover valves, plumbing, sanitary ware, pipe fittings, widely used in water supply and drainage systems, urban heating systems, HVAC piping systems, air conditioning piping systems, gas systems and supporting products. It is a joint-stock enterprise in other fields; it provides the ultimate one-stop service for domestic and foreign users, and its product sales network covers 32 provinces, municipalities and autonomous regions abroad and in China, and is deeply favored and praised by users. It belongs to the domestic medium and low voltage civil copper valve field. One of the four major valve brands.
The company has domestic advanced forging production lines, heating IGBT/D high-frequency furnace, DT-8812H infrared thermometer, Taiwan precision special machine, precision CNC machine tool, ball valve special CNC machining machine, Taiwan gate valve special processing machine, 15 assembly production lines, Automatic and semi-automatic production and processing equipment such as automatic pressure test benches, polishing and ultrasonic cleaning machines and high-performance annealing furnaces. There are spectrometer imported from Germany, bending resistance, torsion resistance, tensile test bench, hydrostatic pressure blasting test bench, high and low temperature air tightness test bench, water valve life test bench, water valve flow test bench, air valve flow test bench, gas Valve life test bench, temperature control valve performance curve test bench, temperature bulb thermal durability test bench, valve core life test machine, hose life test machine, image measuring instrument, metallographic test unit, water bath laboratory and other advanced testing equipment and detection technology.
The company has successively passed various system certifications such as ISO9001, ISO14001, TS pressure pipeline license, standardized good behavior certification, China water-saving product certification, CNAS national laboratory certification, member unit of China City Gas Association, and won the “Zhejiang Famous Trademark”, “Zhejiang Famous Brand Product”, “Famous Brand” in China’s Building Hardware Industry, China Quality Miles Quality Credit Enterprise, “National Plumbing and Valve Famous Brand Designated Production (Procurement) Enterprise”, “AAA” Credit Enterprise, Zhejiang Provincial Administration for Industry and Commerce ” A-level credit enterprise”, Yuhuan County Top 100 Enterprises and Yulong Enterprises and many other honors. In 2010, the company was invited to participate in the drafting and formulation of valve standards approved by the Ministry of Industry and Information Technology of the People’s Republic of China, organized by the National Valve Standardization Committee and chaired by Hefei General Machinery Research Institute. The company’s products are provided by China Pacific Insurance Company with product liability insurance.
For a long time, Regal company takes “customer’s today is Regal’s tomorrow” as the concept, takes quality first as the goal, takes customer satisfaction as the guide, starts with the manufacture of high-quality products, and always adheres to the principle of “quality first, quality first, “Quality for efficiency, quality for reputation” policy, continuous pursuit, exploration, development and innovation. Continuously improve product quality and after-sales service. We warmly invite new and old customers to visit and walk hand in hand with us for common development.

2. Core values:
Core values: people-oriented, integrity management, quality first, technology development.

3. Core Culture
Corporate Vision: Committed to becoming a leader in the global plumbing industry.
Corporate mission: to provide the most complete plumbing system solutions for global customers.

4. Organizational Structure and Governance System
The company has established a standardized corporate governance structure and a sound internal management system in accordance with the provisions of the “Company Law” and “Articles of Association” and combined with the needs of business development.
Attachment: Organization Chart

5. Management system
The company has successively obtained ISO9001 quality management system certification, ISO14001 environmental system certification, OHSAS 18001 occupational health and safety management system, GB/T19022 measurement and testing system certification, water-saving product certification, three-level safety standardization enterprise certification, and CNAS national laboratory certification.

6. Basic information of employees
The company has built a research and development team with rich experience, excellent quality and strong independent innovation ability. The following figure shows the distribution of the company’s personnel structure: Table 1

7. Market distribution

8. Stakeholder Communication and Response
The trust and support of stakeholders is the foundation of the company’s sustainable and healthy development. The company has established a diversified stakeholder dialogue mechanism, and actively communicates with stakeholders such as the government, employees, consumers, partners, the environment, society and the public.

Table 5 Stakeholders’ expectations and communication responses

9. Protection of the interests of shareholders and other related parties
1. Protection of shareholders’ interests
The company strictly complies with the requirements of the shareholding system, combined with the company’s “Articles of Association”, strictly regulates the capital transactions with related parties, eliminates the non-operational occupation of the company’s funds, and monitors the company’s operating process in real time.
2. Protection of the interests of suppliers
The company establishes “procurement control procedures” through the management system, establishes a fair competition mechanism, and effectively protects the rights of suppliers to compete on an equal footing. Establish a strategic partnership with important suppliers, and ensure their interests by giving priority to selection of homogeneous products at the same price and increasing the proportion of advance payments. Establish a technical cooperation model with suppliers of key accessories to help suppliers reduce development and production costs. All contracts are strictly in accordance with the requirements of timely payment of goods to ensure the interests of suppliers.
3. Protection of customer interests
According to customer needs, the company provides customers with cost-effective products in a timely manner with quality and quantity to reduce their investment costs; guarantee after-sales technical services and rapid response to customer complaints; strictly manage customer property according to the requirements of the management system, and sign confidentiality agreements with customers when necessary to ensure Customers’ privacy and intellectual property interests; establish a lifetime commitment to technical support with customers, reducing their operating costs.
4. Protection of social interests
Through the effective operation of ISO14001 environmental system and OHSAS18001 occupational health and safety system, the company implements energy saving, consumption reduction and emission reduction, strictly controls and reduces the pollution of “three wastes” and noise to the community, and creates a good ecological environment. Through the leading technical level and the effective ISO9001 quality system, we ensure the quality and safety of products, energy saving and environmental protection.
5. Protection of employee interests
The company strictly implements the national “Labor Law”, and signs labor contracts with employees in accordance with the requirements of relevant national laws and regulations and the principle of “equality, voluntariness, and consultation”. The main clauses in the labor contract concerning the term of the labor contract, work content, labor protection and labor conditions, labor remuneration, labor discipline, labor contract termination conditions, and responsibilities for breaching the labor contract are complete and legal. Strictly abide by relevant laws and regulations, pursue an equal and non-discriminatory employment policy, treat employees from different religious beliefs and cultural backgrounds fairly and justly, and resolutely eliminate child labor and forced labor. Advocating the sharing concept of “letting career successes share success, and allowing value creators to share value”, it has widely adjusted wages four times, provided employees with competitive remuneration packages, and established responsibility, power, ability and benefit. A highly unified remuneration system; in accordance with relevant national requirements, statutory social insurance for employees, including endowment insurance, medical insurance, unemployment insurance, work-related injury insurance, maternity insurance, etc.; in accordance with relevant national regulations, to ensure that employees work normally, rest and vacation For employees who implement the irregular working system and comprehensive hourly working system, on the basis of ensuring the health of the employees and fully listening to the opinions of the trade union, appropriate work and rest methods shall be adopted to ensure the employees’ rights to rest, vacation and production and work. completion of the task. Various cultural and sports activities are organized every year to promote the physical and mental health of employees. The company has opened a staff canteen to ensure that employees can live and work in peace and contentment.

10. Social Responsibility
The company actively adheres to the spiritual core with social responsibility as the core, and is committed to the construction of various fields such as corporate compliance, corporate integrity, corporate healthy development, corporate technological progress, corporate harmonious labor relations, social charity, and environmental responsibility. At the same time, it has also achieved a good social reputation.
1. Integrity management
The company integrates social responsibility construction into the whole management of the enterprise, and closely integrates it with procurement and sales, financial management, audit supervision, labor and personnel, quality and safety management, etc. , Strictly abide by and standardize the procedures for the conclusion, performance, modification, cancellation and termination of contracts, win the praise and trust of customers in the long-term market competition, and timely turn over various tax funds and pay taxes according to law. And obtained “AAA” grade credit enterprise, Zhejiang Provincial Administration for Industry and Commerce “A grade credit enterprise”, Yuhuan City “Yulong Enterprise” and other honors.
2. Independent innovation
The company follows the technological innovation model of “independent innovation, imported innovation and integrated innovation”, continues to maintain technical exchanges and cooperation with international valve giants, and has targeted grafting and introduction of world-class valve technology. And according to the characteristics of my country’s national conditions, digest, absorb, innovate and improve, and develop diversified high-end valve equipment technology suitable for my country’s national conditions.
Through the implementation of major projects such as Taizhou City’s Recognized Enterprise Technology Center Innovation Capability Project and Zhejiang Province’s major high-tech industrialization project, a world-class valve research and development platform has been built. Hire academicians, professors and other experts to come to Rigo for scientific research, and cooperate with Zhejiang University, Jiujiang University School of Mechanical and Materials Engineering, Taizhou University and other well-known universities and large central enterprises to build innovation teams and education bases, and continue to improve the strength of the scientific research team. Form a joint research team for key technologies of strategic significance to innovate, and stimulate the enthusiasm of scientific and technological personnel to innovate through the participation of technical backbones, the project contract system, and the reward of contributors.
3. Environmental protection
3.1 Identify the environmental impacts of products, services and operations
The company’s products, services and operations have less impact on the environment, mainly including:
Exhaust gas: The production process produces a small amount of exhaust gas.
Wastewater: mainly domestic wastewater, etc.
Noise: Mainly for sand throwing machines and other operating noise.
Solid waste: mainly copper powder, etc.

The company fulfills its public responsibilities from the four aspects of environmental protection, comprehensive utilization of resources, safe production and public health, and formulates relevant control measures and measurement methods. For details, please refer to: Table 6 Measurement indicators, methods and control process

3.2 Pay great attention to resource and environmental management and adhere to the “three simultaneous”.
Formulate environmental policies and objectives, indicators and management plans, and establish a systematic environmental management assessment mechanism to manage the environmental impact of the company’s production and operation, including energy consumption and pollution emissions. The products produced have reached the domestic (international) standards, and there are scientific testing equipment. The staff inspects and controls the environmental protection indicators of the products according to the scientific process, and archives and manages the inspection records. The company has passed ISO certification. There are complete facilities and monitoring processes to avoid harm to nature in the production process, and all emissions meet environmental standards. All kinds of solid waste in the production process are properly collected, classified and disposed of without secondary pollution.
4. Caring for employees
a) Occupational health and safety guarantee for employees
The company strictly implements the national “Labor Law”, “Safety Production Law”, “Occupational Disease Prevention Law” and other relevant laws and regulations, and has passed the ISO14001 environmental system and OHSAS18001 safety system certification.
The company regularly carries out occupational health and safety education for employees to strengthen employees’ safety awareness. Improve the working environment by installing special processing equipment for environmental protection; introduce advanced intelligent equipment to reduce the labor intensity of employees. A joint inspection team formed by the labor union, the safety and environmental protection department and the administrative department will inspect the workplace every month to reduce potential safety hazards, and the environmental protection department is entrusted to regularly monitor noise, air and sewage discharge (see Figure 4.1.4-1). Health checks are carried out for all employees (including retirees) every year, and a qualified inspection center is hired to conduct special medical examinations for employees of special types of work.
b) Implement employee care
The company established a labor union to protect the rights and interests of employees. For employees in need, the trade union is responsible for organizing donations and issuing hardship subsidies at the end of the year. For female employees, in order to enhance their self-protection awareness, rights protection ability and health literacy, we regularly organize and participate in special lectures on female employees’ health. Extend the lunch break; send condolences in the name of the trade union when an employee dies or fall ill; organize various cultural and sports activities to delight employees physically and mentally.
Promote happy work: In order to change employees’ work attitude, improve work enthusiasm, and closely connect work and life, so that employees can get more happiness at work.

c) Employee Satisfaction Measurement
The company pays attention to long-term harmonious development with employees, and regards employee satisfaction as an important indicator for early warning and improvement of employee relations. The company collects information through employee questionnaires, employee interviews, forum discussions and other methods, and refers to Maslow’s Hierarchy of Needs Theory to analyze the key factors that affect employee satisfaction and enthusiasm, and the possible impact on senior, middle, grassroots and new employee groups. main impact.
The company conducts employee satisfaction surveys every year, and the forms include: issuing employee satisfaction questionnaires, interviews, partial feedback, etc.

Due to the variety of pump and valve products and the large number of manufacturers, the market is in a highly competitive state. Chemical companies are often faced with a lot of market information, but it is difficult to choose a suitable supplier. At this time, a “face-to-face” industry event will become the choice of both supply and demand.

From August 28th to 30th, the 11th Shanghai International Chemical Pumps, Valves and Pipelines Exhibition of CPVF 2019 will be held in Shanghai New International Expo Center. This year, CPVF will build a pump and valve exhibition area again. to their new technologies and products.

Well-known pump companies include Hermetic, Dalian Imperial Canned Pump, Jiangsu Asia Pacific Industrial Pump, Beijing Papson, Hangzhou Alkali Pump, Anhui Southern Chemical Pump, Anhui Tianma Group, Anhui Tenglong, Anhui Changyu, Nantong Longying, Nantong Xing German Pump Industry, Qingdao Nordean, Qingdao Rhodes, Shanghai Nikoni, Shanghai Denai, Jiangyin Alm, Zibo Vacuum Equipment Factory, Zibo Huazhong Vacuum Pump, Hangzhou Jingjin, Haimen Haizhen, Wuxi Longtian, Zhejiang Shengfa , Hebei Hongye Yongtai, Yisu Pump Valve, etc.

1.1 Corporate Vision: Committed to becoming a leader in the global plumbing industry.
1.2 Corporate mission: to provide the most complete plumbing system solutions for global customers.
1.3 The core values of the enterprise: people-oriented, integrity management, quality first, and technology development.
1.4 Enterprise spirit: unity, pragmatism, hard work and innovation.
1.5 Corporate philosophy: integrity, service, innovation and transcendence.
1.6 Quality policy: seek quality by quality, seek efficiency by quality, survive by quality, seek reputation by quality
1.7 Quality Commitment: Establish quality concept and strengthen quality awareness
1.8 Description of the quality policy:
We must establish a modern concept of quality, strengthen quality awareness, make our quality work more comprehensive, in-depth and perfect, and win customers and markets with excellent quality.

Chapter II Internal Quality Management

2.1 Quality Management Organization
2.1.1 Organization Chart

2.1.2 Management representatives
Appointed and authorized by the company’s top management to direct and control the system in terms of the quality management system. Responsible for promoting the specific implementation, evaluation and improvement of the company’s quality policy, objectives and strategies.
Specific responsibilities include:
a) ensure that the quality management system process is established and maintained.
b) Report to the General Manager on the performance of the quality management system, including requirements for improvement.
c) Awareness-building throughout the organization to meet customer requirements.
d) Liaise with the certification company on matters related to the quality management system.
2.1.3 Enterprise Management Department
The general manager of the company plans the organizational structure of the company, assigns the responsibilities and authority of each department, arranges the administrative department to formulate the “job description” of each department and each main position of the company, and stipulates the responsibilities and authority of each department and main position of the company.
The general manager of the company communicates and understands the responsibilities and authorities of various departments and major positions through meetings and training methods.
The purpose of assigning responsibilities and authorities to the general manager of the company is as follows:
a. Ensure that the quality management system meets the requirements of the ISO9001:2015 standard;
b. Ensure that each process obtains its expected output;
c. Report the performance of the quality management system and its improvement opportunities to the general manager of the company and various departments involved in the quality management system through signing, daily meetings and management review meetings;
d. Ensure that customer focus is promoted throughout the company;
e. Ensure that changes to the quality management system are maintained in their integrity as they are planned and implemented.
F. Responsible for the management of certified product marks.
2.1.4 Quality Control Department
The company’s products are hardware products. For the hardware measurement equipment used in product inspection, there are requirements for measurement traceability. The Quality Control Department has formulated the “Monitoring and Measurement Device Control Procedures” to manage the measurement equipment as follows:
a. Calibration and (or) verification (verification) should be carried out at specified time intervals or before use against measurement standards that can be traced to international or national standards. When the above standards do not exist, they should be retained as the basis for calibration or verification (verification). the documented information;
b. to be identified to determine its status;
c. Protected against adjustments, damage or deterioration that could invalidate the calibration state and subsequent measurements.
d. Carry out total quality management work, be responsible for organizing the planning of the product realization process and the preparation of quality plans, control the company’s production and service provision process, and continuously improve the company’s overall quality management level; be responsible for the promotion and implementation of the company’s quality strategy, improve product quality Quality and process quality indicators while implementing quality improvement efforts.
In order to achieve the company’s quality and safety responsibility goals, the company has established a sound quality and safety leadership organization, and established a product quality and safety leading group headed by the general manager, responsible for the supervision and assessment of product quality and safety work. In 2015, the “Chief Quality Officer (CQO)” system was established, and Luo Yishui and Hou Liangdong were appointed as the company’s chief quality officers.
Through the “Quality Month” activity in September every year, we publicize and implement quality and safety knowledge to strengthen employees’ awareness of quality and safety. Through the audit of the three systems of quality, environment and occupational health and safety, we can timely discover and eliminate hidden dangers of quality and safety.
2.2 Quality management system
1. The company has established a quality management system in accordance with the requirements of the ISO9001:2015 standard, and implemented, maintained and continuously improved the quality management system.
According to the current scale, product and management needs, the company studied and discussed the process required by the quality management system, and determined its
Applications across the company, including the following:
a. Determine the required inputs and expected outputs of the processes required by the public quality management system, from identifying product and service requirements, communicating those identified requirements, issuing and controlling externally provided process and product requirements , The whole business process from product production to product inspection;
b. Determine the sequence and interaction between these processes;
c. Determine and apply the criteria and methods required to ensure the effective operation and control of these processes through monitoring, measurement and related performance indicators;
d. Determine the resources required for these processes and ensure their availability;
e. Determine the responsibilities and authorities for assigning these processes;
f. Determine actions to address risks and opportunities in the management of these processes;
g. Evaluate these processes through the conduct of management reviews and implement changes required to ensure that the intended results of these processes are achieved;
h. Improve these processes and quality management system through effective management of these processes.

Top management must determine the quality objectives and measurement methods at the relevant functions and levels of the organization, and the company’s quality objectives and measurement methods must be included in the business plan. Quality objectives must be attainable, measurable and consistent with the quality policy.
Quality objectives must include what is required to meet product requirements and implement customer expectations; the current company quality objectives are:
The qualified rate of products shipped from the company reached 100%, and the qualified rate of random inspection batches after assembly reached 99%.
The pass rate of random inspection batch after machining is 98%. Customer satisfaction survey is greater than 92%.

2. The company has successively passed GB/T19001-2016 (ISO9001:2015) quality management system certification, GB/T24001-2016 (ISO14001:2015) environmental management system certification, GB/T28001-2011 (OHSAS18001:2007) occupational health and safety management System certification and effective introduction to various departments to improve the management level of each department.

Chapter 3 Quality Integrity

3.1 Quality Integrity Management
3.1.1 Improve the quality management system and strengthen quality control. The company always adheres to the concept of “customer’s today is Rigo’s tomorrow”, with quality first as the goal, customer satisfaction as the guide, and continuous improvement. Continuously optimize the work process, and establish quality information management to promote the efficient operation of the quality management system, environmental management system, occupational health and safety management system, etc. within the enterprise, thereby improving product quality and promoting the overall work quality of all departments of the enterprise.
3.1.2 In order to meet the requirements of customers and other related parties to the greatest extent and achieve the company’s strategic goals, the company has established a process management system, identified the value creation process and key support process, and carried out process requirements, design, implementation and continuous improvement. Adopting a series of effective methods such as setting positions and responsibilities, process inspection, quality assessment, accountability, quality traceability, data statistical analysis, etc., to achieve key process control and normal process standard operation, through the overall control of the production process and Effective supervision of key nodes improves work quality and ensures product quality.
3.1.3 Establish a supervision mechanism and effectively implement the quality management assessment system. Regularly supervise and inspect all relevant departments and implement them. Promote the responsible departments and supervisors to quickly respond to problems arising from system operation and customer complaints and actively rectify them so as to thoroughly and effectively implement corrective measures.
3.1.4 Encourage the participation of all staff to achieve quality improvement. The company attaches great importance to the construction of quality culture, and “creating products with character” is the core idea of ??quality training. Guide all employees to participate in quality management, and through continuous and in-depth implementation of rationalization proposals, daily quality improvement, QCC quality control circle activities and other measures, enable employees to fully participate in every link of quality improvement, and continuously improve product quality.
3.1.5 Upgrade information transmission and strengthen indicator monitoring.
On the premise of the requirements of the quality policy, the company plans the quality objectives of the next year at the end of each year, and decomposes the overall objectives into various functional departments. Each department decomposes the controlled objectives and tasks layer by layer and conducts statistics and analysis of relevant data, and at the same time makes continuous improvements to ensure the realization of the company’s overall goals.
3.2 Construction of quality culture
3.2.1 Honesty Education
The company takes “integrity, service, innovation and transcendence” as its core values. In the process of development, we adhere to and advocate the principle of “integrity”, emphasize the management concept of trust in the chest, and earnestly implement laws, regulations and ethics. The company is honest to customers, customer-oriented, and pays attention to product sales and after-sales service, which has won the trust, support and affirmation of customers; the company is honest to employees, and takes care of employees in work and life to improve employee satisfaction. The company’s contract performance rate is 100%, ensuring a healthy and standardized good cooperative relationship with partners and building a credit enterprise.
3.2.2 Integrity and self-discipline
While the company’s brand awareness continues to improve, it has always regarded the construction of enterprise quality and integrity as an important part. Shaping “integrity” corporate values, “integrity” business philosophy, strictly abide by the law and consciously accept the supervision of relevant departments.
3.2.3 Corporate Culture
The company attaches great importance to the use of corporate culture construction to improve the moral literacy of “honesty and trustworthiness” of the majority of employees. The company always takes “compliance with laws and regulations” as the premise, with “quality first” as the goal, with “customer satisfaction” as the guide, and with the manufacture of high-quality products as the starting point to carry out business activities, and infiltrate the concept of “honesty and trustworthiness” into all aspects of business operations.
3.3 Create an environment of integrity and law-abiding
3.3.1 Adhere to Integrity
The company wins the trust and satisfaction of users and employees with the spirit of “integrity”. Provide products to customers on schedule with guaranteed quality and quantity, never default on supplier payment, never default on employee wages, and use contract performance rate, timely payment rate, employee satisfaction and other indicators for assessment. The company has formulated the “Employee Handbook”, which lists “integrity” as the first factor in the evaluation of excellence and employee promotion, and creates an atmosphere of “law-abiding operation” and “honest work”.
Since its establishment, the company has always been based on “integrity”, strictly abides by social and industrial ethics, maintains the order of market competition, and establishes a good reputation for business ethics. At the same time, respect customers, employees, suppliers and partners from all walks of life, and protect the legitimate rights and interests of customers. Get along with suppliers in good faith and for mutual benefit. At the same time, it creates a good working environment and living environment for employees, so that the employee satisfaction rate is over 95%. The company has always been rated as an “enterprise credit rating AAA” unit, which is undoubtedly a full affirmation of the company’s integrity management.
3.3.2 Compliance with laws and regulations
Senior leaders take the lead in complying with laws, regulations and rules. In signing contracts with partners such as customers and suppliers, the clean government construction agreement is the main component of the contract. Over the years, the company has paid taxes in accordance with the law, and has always been in the forefront of industrial enterprises in the city. The company has successively obtained ISO9001 quality management system certification, ISO14001 environmental system certification, OHSAS 18001 occupational health and safety management system, GB/T19022 measurement and testing system certification, water-saving product certification, three-level safety standardization enterprise certification, CNAS national laboratory certification, and obtained “AAA” grade credit enterprise, Zhejiang Provincial Administration for Industry and Commerce “A grade credit enterprise”, Yuhuan City “Yulong Enterprise” and other honors.
The company strictly abides by various national laws and regulations, integrates “law-abiding” and “legality” into all aspects of the company’s production and operation, and ensures that the behavior of leaders and employees at all levels of operation conforms to professional ethics and business ethics. The company emphasizes that leaders take the lead in learning various laws and regulations, strictly abide by the relevant provisions of the “Company Law”, “Product Quality Law” and other laws and regulations, and promote all employees to better understand and abide by the law.

Chapter 4 Quality Basics
4.1 Product Standards
The company has complete system documents, in accordance with the requirements of ISO9001:2015/ISO14001:2016 technical specifications and the actual situation of the company, to ensure that processes related to management activities, resource provision, product realization and measurement are effectively planned, and appropriate documentation for the effective operation of the quality management system. All products of our company implement the T/ZBB 0128-2016 standard.
4.2 Metering level
The company has established an effective measurement guarantee system in accordance with national laws and regulations and has passed the measurement management system certification. In order to ensure the accuracy and reliability of measuring instruments, the company’s existing measuring instruments are purchased from well-known brands at home and abroad, and actively cooperate with legal metrology institutions during verification and calibration. Accurate and reliable measurement data are obtained through an effective measurement system to control and guide production, and have achieved good economic and social benefits.
4.3 Certification and accreditation
The company has successively obtained ISO9001 quality management system certification, ISO14001 environmental system certification, OHSAS 18001 occupational health and safety management system, GB/T19022 measurement and testing system certification, water-saving product certification, three-level safety standardization enterprise certification, and CNAS national laboratory certification.
Certificate picture: as follows

4.4 Safety management of special equipment
The company has perfected the production safety management system in accordance with the requirements of relevant national laws and regulations. At the same time, relevant professionals are called to write various equipment safety operating procedures and strictly implement them. Strengthen the publicity and education of employees, pay close attention to the implementation of the system, and ensure the implementation of various systems. Effectively prevent the occurrence of “illegal operations”.
In order to effectively prevent the occurrence of “serious and extraordinarily serious” accidents, the company has strengthened the safety management of special equipment and related operators, and improved the safety management system for special equipment. Regular maintenance and testing of special equipment, timely rectification of problems found, to ensure that the equipment maintains a good operating state. The company’s special operation personnel are trained by the units that have confirmed the qualifications of the relevant state departments and pass the examinations to take up their posts with certificates to ensure the safety of the operation.

Chapter V Product Quality Responsibility

5.1 Product Quality Commitment
1. The company strictly abides by the “Product Quality Law of the People’s Republic of China” and other relevant laws and regulations, and operates with integrity in accordance with the law.
2. The company manages and produces according to the law, and implements the main responsibility for quality and safety. Establish and improve various management systems, and improve various records and accounts.
3. The enterprise maintains the validity of the qualification, and the products it produces have obtained the corresponding industrial product production license, and it is within the validity period.
4. The surrounding environment and production site of the company meet the requirements of national standards.
5. The company strictly implements the inspection system for raw and auxiliary materials, and the raw and auxiliary materials and packaging materials used meet the corresponding national standards, industry standards and relevant special regulations.
6. Guarantee not to produce and process fake and shoddy products, and guarantee that unqualified products will not leave the factory.
5.2 Product honors
The company’s production equipment, testing equipment, etc. are at the advanced level in the same industry. The company’s technical and management personnel are at an excellent level in the same industry. After everyone’s continuous efforts, we have won the title of “Zhejiang Famous Brand”, “Zhejiang Famous Brand Product”, “Famous Brand” in China’s construction hardware industry, China Quality Miles Quality Credit Enterprise, “National Plumbing and Valve Famous Brand Designated Production (Purchasing)” )enterprise”.

Chapter VI Quality Risk Management

6.1 Quality Complaints
The company has established main channels for customer information inquiries, transactions and complaints, clarified the requirements of customer “connection” methods, and determined relevant personnel to formulate methods and measures to ensure customer satisfaction and exceed “expectations”. The company has formulated the “Operation Measures for Handling Customer Complaints”, which has improved the relevant handling mechanism for customer complaints. The business department and the quality assurance department organize the investigation, analysis and processing of the information of “all kinds of complaints from customers”, and timely feedback information to customers. At the same time, convene relevant personnel to implement improvement plans and specific measures, and clarify responsible departments and responsible persons.
After a general customer complaint occurs, the relevant departments will deal with it within 24 hours according to the principle of expeditiousness. First, the business department fills in the “Customer Complaint Handling Form” according to the received customer complaint information and sends it to the quality control department. Relevant personnel conduct a “Symposium”. Finally confirm, analyze the reasons and implement relevant responsible units, formulate rectification plans for problems, and organize the implementation of corrective and preventive measures. At the same time, the implementation process is continuously followed up according to the “Improved Control Procedures”, and finally the Quality Control Department collects and fills in the “Customer Complaint Case Handling Form” for archiving.
Analyze and evaluate customer complaints on a monthly basis, and issue relevant information to various departments. Summarize the complaints and turn them into internal knowledge accumulation to improve the process. At the same time, in order to reduce customer complaints and complaints, the company conducts professional knowledge training for service personnel from time to time, strengthens the service awareness and professional quality of service personnel, improves service quality, helps them efficiently solve customer complaints and complaints, and improves customer satisfaction.
6.2 Quality Risk Monitoring
6.2.1 Control of quality control points.
The company focuses on controlling the risks existing in the key characteristics, parts and weak links of product quality and adopts appropriate management measures and methods, and formulates the “Management Measures for the Control of Substandard Products”. Through effective planning of the personnel, equipment, materials, environment, testing, operation guidance, evaluation, etc. of the key quality control points, the key control points of product quality are within the effective controllable range.
6.2.2 Establish an effective quality control mechanism.
Supervise the production site through process engineers, production engineers and quality engineers, and supervise and inspect the implementation of relevant production processes and process disciplines. According to the “Measures for Controlling Nonconforming Products”. , rectify and continuously improve the problems found in the key control points in a timely manner.
6.2.3 The company has established a complete laboratory and purchased advanced testing equipment to ensure the scientificity of relevant testing data and provide a strong guarantee for quality improvement.
6.3 Emergency Management
In order to improve the company’s ability to deal with emergencies and ensure proper command in the event of serious or serious accidents. Relevant personnel can arrive on duty in time, and relevant equipment and materials can be in place in time to ensure timely and effective control in the event of an accident. Protect employees’ lives, public and private property safety, and minimize accident losses. In accordance with the relevant regulations of the “Production Safety Law of the People’s Republic of China”, “The Emergency Response Law of the People’s Republic of China”, “Administrative Measures for Emergency Response Plans for Production Safety Accidents” and other relevant regulations, combined with the actual situation of our company, we formulate emergency plans for production safety accidents. . Emergency plans are divided into two levels: comprehensive emergency plans and special emergency plans. (Comprehensive emergency plan is the overall plan and procedure specification for the company to organize, manage, command, and coordinate relevant emergency resources and emergency actions. In order to achieve accurate and timely emergency rescue, the company regularly organizes employees to conduct emergency drills, and continuously improves the problem points in the process to ensure that emergency plans can be launched in time when emergencies occur, avoiding risks and reducing damage losses.

Conclusion
In 2018, Zhejiang Province took the lead in building the “Made in Zhejiang” brand by means of high standard requirements and certification. Constantly improve the quality integrity standard system and quality information system. The company has successively improved relevant systems and implemented them conscientiously. At the same time, consciously accept the supervision of relevant departments.
The construction of the quality integrity system is a long-term and systematic task. To improve the rules and regulations for the construction of the quality integrity system, and to consolidate and deepen the achievements of the enterprise quality integrity construction, an effective mechanism must be established, scientifically implemented, and persistent. The company adheres to the “continuous improvement of quality management system”, and continuously improves productivity and customer satisfaction rate. The company promises to produce products that comply with regulations, industry standards and continuously meet customer needs, moving towards internationalization. “Let Regal products become a first-class brand and create a better future.” is our unremitting goal.

Zhejiang Ruige Copper Industry Co., Ltd.
March 01, 2019